Visa has you covered

Whether your baggage goes missing or you must cancel your flight for specific reasons, you’ll be able to travel with peace of mind knowing that you and your family are covered for the uncertain. Always ensure that you pay for your flights and accommodation with your Visa card to take advantage of the complimentary travel insurance your card unlocks.

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Learn about Travel Insurance 

Travel Insurance offers safe, unique and secure travel protection bringing a sense of security to Visa cardholders. This embedded benefit is available to Visa Signature, and Infinite cardholders only, ensuring comprehensive protection. 

Travel Insurance

Offers safe, unique and secure travel protection bringing a sense of security to Visa cardholders.

Eligible cards: 

This embedded benefit is available to Visa Signature and Infinite cardholders only, ensuring comprehensive protection. 

Making claims: 

In the event that a claim needs to be made, you must provide all the relevant information within 28 days of the incident or loss. Claims may only be filed for purchases made with your Visa card.

Certificate Downloads: 

Please register using your Visa Card to view your qualifying cover and confirmation of coverage. You can generate a travel insurance certificate for your Visa application or evidence of cover. Simply visit https://cardholderbenefitsonline.com and click on Insurance Benefits. Please provide your card information to verify what benefits are available to you and the terms and conditions that apply.

Your card details will not be stored. Once you have verified your card, you may click on Travel Insurance and thereafter download the Certificate of Insurance. A PDF document will be made available to you on which you can populate details of the travellers. You can save or print the Certificate of Insurance.

Travel Assist

Travel with Visa and ensure that you’re protected. This includes telephonic medical advice, medical service referral, essential medicine and equipment delivery, dispatch of a physician to your location, medical evaluation and repatriation legal referrals and interpreter referrals. 

Eligible cards: 

This benefit is available Visa Gold, Platinum, Signature and Infinite cardholders only.

Redemption method: 

Collision Damage Waiver

The insurance cover will pay up to the total sum insured for if you are liable to reimburse a licensed rental agency for costs arising from material damage to the Rental Vehicle during the period of hire.

Eligible cards: 

Available to Visa Signature and Infinite cardholders only, providing essential protection for your rental vehicle.

Redemption method: 

Register with your Visa Card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate. 

Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' to download your Certificate of Insurance. 

Fill in the traveler details on the provided PDF document, and save or print it.

Types of cover 

Visa does not undertake any insurance business or act as an insurer, insurance broker, insurance advisor or insurance agent. Insurance services and benefits are administered by Aspire Insurance Advisers Limited. The benefits of the insurance Policy records the terms under which Chubb Insurance South Africa Limited (“Chubb”) have agreed to provide cover to Visa International Service Association (“Visa”) as policyholder for the benefit of Cardholders. Chubb Insurance South Africa Limited (Reg. No. 1973/008933/06) is an authorised Financial Services Provider (FSP No. 27176). The policy wording will take precedence over all the guidance contained in the website and in all instances the terms and conditions of the policy wording will apply.

Redemption methods

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There’s something for everyone

Visa brings you benefits on all consumer card types, for more information visit our FAQ page or contact us directly.

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